Multi-Platform Turbo Support Remote Access Appliance

December 14th, 2010 posted by admin No comments »

RHUB, The Real Technology HUB’s, unique integrated appliance optimizes internet teleconferencing and communications systems for small to medium businesses. RHUB offers four different web-based business development activities. Web conferencing, webinar-sessions across multiple locations of an organization, along with remote support and remote access applications are the key features of RHUB.

A compact set-top box, the RHUB 4-in-1 appliance, handles the entire teleconferencing scenarios of hundreds of employees. The appliance is deployed at a centralized location of any small or medium business house with collaborative real time access to multi-loci employees/sections of the organization for a seamless, productive web conferencing experience.

With a high return-on-investment of just three to ten months, this technology is definitely a winner for small business requiring large-scale interaction with multiple clients or between engineering and development teams; for product presentation by sales/global business development teams; pre-sales scenarios; lead generation, net meeting and related activities.

The Turbo Support, which is essentially a part of the Turbo Meeting application of the RHUB suite of software applications, focuses on synchronized and seamless access to office computers and home desktops remotely. Working on recycled power and internet reconnection principles, this compact appliance remotely offers support at customer computers, even in the absence of an attendant at the computer. This means that RHUB is always able to offer complete technical and logistic support at the customers’ end despite different working hours or timelines.

Another feature is the remote server, which are plug and play options, therefore optimizing maximum operability and scalability depending on the organizations’ needs.   Additionally remote access to administrative servers is a common feature, optimizing productivity across sectors of the organization.

The remote access supports monitoring employee or child activity on desktops across all timelines. The technology allows for easy traffic of files, records and printing at remote destinations with complete control over the files. It is easy to switch between multiple users and to remote lock computers through the remote desktop client.

RHUB is a competitively priced web appliance for optimal real time deployment of all resources of an organization.

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Remote PC Access and its benefits

September 21st, 2010 posted by admin No comments »

In recent days, corporations are encouraging their employees to work from home due to rising gas prices and to cut back on other expenses and while still being able to collaboration with their colleagues. This is possible due to employees being able to remotely access their PC from their home computer using remote access software.

Remote PC access application is very useful for the people who work as a distributed team and need desktop collaboration, or frequently travel or spend time at another residence such as a summer home. With remote access, you can simply log in from any laptop or smartphone in the globe, the user will see the screen of the accessed laptop on their home computer, and will use and manipulate all the documents and programs on that machine.

For business PC users, remote PC access allows central offices to access sub office systems, or vice-versa. With remote PC access, company IT administrators can also remotely and quickly access and manage multiple PCs around the business from their own station. With remote access software, salespeople can troubleshoot customer’s problem without leaving the workplace or home.  The advantages of remote PC access for businesses seeking to streamline their IT operations are diverse.

There are numerous remote pc access solutions in the market. One such solution is RHUB’s TurboMeeting that provides secure web conferencing, remote support, remote access and web seminars – all in one box.

Along with providing a high standard of service to the client or employee, the company will also benefit from the following:

  • Save on hardware installation
  • Save on installation and maintenance
  • Rely on an international network
  • The highest levels of service
  • Fast implementation
  • Cost effective and reliable solution.

Overall, using remote desktop access is a good choice if you need to access both data and specific applications on another computer. However, it is essential to understand the effectiveness of new rising technologies. So start using remote PC access software and realize its benefits!

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Remote Access Technical Support and its Advantages

September 21st, 2010 posted by admin No comments »

In recent days, remote access technical support is making its own ground in business sector. Remote technical support is a term given to a comprehensive array of solutions for computer software and hardware problems. It has started gaining wide exposure among regular computer and internet users as a cost effective and efficient method of troubleshooting. This remote access tech support has become must for all PC users and small businesses.

There are situations when issues arise with your computer and a proper tech support is needed to fix it. However, the tech support person may not have the time to travel to your place. In such cases, remote tech support can be utilized as a simple way to solve the problem. Remote support or online technical support can be provided with the help of a computer connected to the internet that enables a technician to access any computer in any part of the world through a concept called Remote Desktop Control.

When these two computers are connected, the technician can help the user through basic troubleshooting techniques and solve the problem within minutes. With the advent of remote access, you don’t need to wait for weeks to get your PC serviced.

With remote support, a tech support person can work on multiple computers at the same time. Overall, with remote tech support, you can actually save lots of time and money. It’s also important that technicians working with these computer support resources should possess the ability required to fight against computer problems of any level. To that end they should keep up with the latest PC security threats to offer your PC the best protection. As the tech person is far away from your place, the better the knowledge of the issue at hand the technician has, the better service they will be able to provide while fixing problems.

Though there are several computer remote support solutions available in the market, only a very few remote access and remote tech support solutions like the one provided by RHUB are well suited for the users in a most efficient and effective way.

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Keep Your Children Safe by Using Remote Access Software

September 16th, 2010 posted by admin No comments »

In this world, living beings always have the versatile threats in one way or another. In this case, our ancient people had created rules and policies to make our life safe from harms and even tried to abide by them. Similarly, in this technological world rules must be created to avoid online threats which children might face on the internet. Luckily, advances in technology have brought new possibilities. And remote access software is one of these.

Remote desktop software, also known as remote control or remote access software is software that allows a user’s computer to be remotely accessed and controlled by another user on a separate computer. This allows for any individual in the world to immediately take virtual remote desktop control of any given system that is running this type of software.

This technology is widely used in various fields like business, government sectors, telemedicine, education and so on for different functions. The desktop control software is not only for professional purpose but also used by parents to monitor their children’s internet activities. Raising children today is much more different than it was decades ago.

Firstly, the most important threat is for inappropriate content available on the web. There is plenty of websites and content on the web which exposes to hate groups, nudity or other explicit material, racist website, graphical violence, advertisement about drugs, tobacco, alcohol etc. Online pornography is a very lucrative business. This means that they use aggressive means of advertisements – your child may not intend to access this information, however, advertisements, pop-up messages, etc. may appears even when looking at non-pornographic information.

There are warning symptoms that can monitor your children’s online activity more closely are:

  • Sudden and excessive time on the internet
  • Using the internet in late hours
  • Chat Rooms
  • Long distance phone calls to people you don’t know

Using Monitoring Software is a great way to help you control internet usage of your children. As a parent, you would encourage internet usage since it is a great technology that transfers wide knowledge to your children, however, at the same time you should monitor whether the content is suitable for them or not.

Selecting good monitoring software is tricky since there are many vendors trying to offer anything to a worried parent, but the vendors such as RHUB provides its best service to the users. Good software will provide main features like;

  1. Remote Access – monitor your children’s activity from a different computer in real-time;
  2. Block Website – block adult and violent content;
  3. Easy to Use – quick installation, online help, responsive customer support
  4. Invisible – monitor without children being aware

Ultimately, the use of this technology is wide. So, start using and experience its benefits!

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Remote Access Service Being Used Amongst Libraries

September 16th, 2010 posted by admin No comments »

Recently, libraries all around have started using a new and improved system for accessing electronic databases, books and journals off-site by using remote access system. This technology can be used to provide personal and effective distant reference and other services to library users, to complement traditional methods as mail, telephone, and e-mail service.

This technology is really helpful for people who are unable to visit the library often due to their busy schedule. Using remote access, libraries have made the available for users who want to take advantage of the information resources from their homes, offices, and dorm rooms, or from any part of the world as they travel. One of the key challenges for providing services to these patrons involves identifying them as valid library clientele and enabling them to gain access to licensed resources that aren’t part of the “free” web. In more technical jargon, in order to offer access to these services, librarians must deal with issues of authentication, authorization, and proxy.

Other than this, librarians use remote access technology to develop strategies, provide resources and improve the quality of their service and delivery.

Remote access technology in libraries is useful for the people staying in rural areas where they don’t even have proper transportation facilities to visit library whenever they want. With the help of this technology, students are able to refer multiple books, databases and so on for their studies right from their home without wasting any time and money in traveling.

There are numerous remote desktop appliances in the market. RHUB’s TurboMeeting appliance is one such appliance that offers many advantages to its users. Further, TurboMeeting is a 4-in-1 appliance that serves multiple purposes such as secure web conferencing, remote access, remote support, and webinar – which is of great value.

Finally, the possibilities are virtually endless in using remote access among libraries. So, start using and apprehend its benefits!

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Establishing a Remote Access Policy

September 9th, 2010 posted by admin No comments »

Thanks to the web meeting tools available today companies can do more than host webinars and web conferencing sessions. They offer the chance to collaborate in ways many businesses have only dreamed of. Audio and video conferencing technology allows for on the spot management and updates of projects, but there is even more. One of the most popular features of web conference technology is its remote access utility. Like so many software solutions, the best results require more than just using it. Some knowledge of potential pitfalls and setting standards for its use are good ideas.

What is Remote Access?

This simply means being able to use a computer from a separate, or remote, location. The user can open files, use applications and make changes to documents. In short, it is not much different from using the computer yourself if it was right in front of you. There is standalone software that allows the same thing, but web conference software offers this and much more. In many cases the term remote access is interchangeable with remote support.

Companies have sought to capitalize on the appeal of such software as evidenced by advertising in the media. Some products revolve around the idea of individuals being able access important files they left on their home or office computers. This is just the tip of the iceberg. In business it is used for technical remote support or tapping into business networks while on the go.

A Remote Access Policy

A remote access policy does not have to be complicated. It should simplify the process by which the technology is used. It should also seek to protect the integrity of the company’s financial and other important information. Important aspects of such a policy include:

  • Who will have remote access privileges
  • Which computers or workstations can be accessed
  • Under what circumstances computers can be accessed remotely
  • Whether company computers can be accessed only from specific locations
  • What files can be accessed and whether or not changes can be made to them

Much of this will be geared to the sometimes tricky issue of security. Computers have their own built-in security features so it should be understood how these work with remote access software. Certainly remote access should not be used for recreational purposes. Its use should be tightly controlled as much as possible with passwords and other means of access control and security protection.

Web meeting Companies like RHUB Communications have developed award winning solutions with built in remote access features. RHUB like many other companies take security very seriously.  Many businesses prefer these to dedicated remote access software. Web conferencing companies generally provide efficient remote support tools. The setting of standards and limitations on their use is up to you, the customer.

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Remote PC Software – RHUB Appliances

September 8th, 2010 posted by admin No comments »

Remote PC software allows users to enjoy remote access to their PCs from virtually anywhere. Users can control the PC they have on their home network, access workplace computers from their homes or while on the move. For businesses the remote PC software enables the main office of the business to access the branch offices or workers from any of the branch office can access the main server. System administrators can manage and access multiple PCs from anywhere. Computers can also be accessed remotely even by the mobile workforce with ease-of-use.

RHUB Communications has stated that their 4-in-1 online web meeting appliance provides secure Web conferencing, remote support, and remote access to users’ computers, and Web seminars. All RHUB appliances come packed with a free audio conferencing facility and do not require users to download anything on their end. Users have the full control over the appliance and there are no monthly fees or extra IT maintenance fees. The appliance supports both PC and Mac, and provides full customization and quick integration with users’ websites and applications.

Deploying RHUB appliance also means that users need not open up any inbound TCP ports in order to access a remote computer which extends the appliance’s remote access reach to a much broader range of uses. All users have to do is plug the appliance to an Ethernet cable for connectivity and turn it on.

RHUB’s collaborative remote support products are most useful for businesses that need to resolve support issues, increase call capacity even with a reduced budget, reduce incident-handling time and avoid travel costs.

RHUB has stated that some of the key features of their TurboSupport collaborative remote support appliance include:

  • Secure remote desktop support for PCs and Macs;
  • Unattended remote support of up to 1,000 PCs;
  • Collaborative multi-tiered tech support;
  • File transfer, recording, remote printing, remote reboot; and mini web conference, online training.

RHUB appliances offer ‘Universal Attendance’ technology that provides support sessions by using a browser on any platform including Windows, Windows Mobile, Mac, iPhone, Unix and Linux.

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Remote Access Software – RHUB Appliances

September 8th, 2010 posted by admin No comments »

Remote access is accessing a computer or a network from a remote distance and the Remote access software helps users to connect to their PC on the home network from outside. Using the software users can retrieve personal information or assist colleagues, friends and family with network problems remotely and by not being physical present there.

Though there are many vendors who offer remote access software products they are all not evenly fast, reliable or secure.

RHUB Communications has asserted that their remote access appliances allow users to acquire the capability to remotely access up to 1000 computers with on-premise security and very affordable price.

With RHUB remote access appliances users need not open inbound TCP ports to access their computer remotely and this feature only extends the appliances’ reach to a much broader range of uses. The end-user after deploying the RHUB appliance does not have to do anything other than plug it to an Ethernet cable for connectivity and turn it on.

According to the company, their remote access products are most useful for the following users:

  • Tele-commuters – who access office computers from the safety and comfort of their houses;
  • Travelers – access anywhere PC virtually with any internet hotspot;
  • System administrators – for remotely managing multiple PCs from anywhere.

Some of the remote desktop control features of RHUB appliances are:

  • Users can remotely access their computer even it is recycled or reconnected
  • Can also remotely reboot the computer;
  • The password of the remote access is irreversibly encrypted with SSL in the database; and
  • Users can allocate access to the same remote computer to two other users.

All RHUB appliances come packed with free audio conferencing facility and they are all a one-time purchase product. There are no monthly or any extra IT maintenance fees. The cross-platform compliancy of the appliances enables users to access the solution from either a PC or a Mac computer.

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Access Software – RHUB Appliances

September 8th, 2010 posted by admin No comments »

Users can deploy remote support software to realize instant, secure, and problems-free connections between remote computers over the web to anyplace in the world that has an internet connection. c is the ability to connect to a computer or a network from a remote distance.

RHUB Communications has stated that remote support and remote access are some of the few real-time collaborative applications that are delivered by their secure appliances. Users with RHUB appliances can remotely access office/home computers and remotely reboot, switch users and lock their systems. They will have complete control over the remote machines and also the appliances feature cross-platform compliancy allowing remote access from either a PC or a Mac.

RHUB has stated that for remote support and remote access, their TurboMeeting system uses 4 different meeting types to execute different real-time collaboration applications such as:

  • Interactive Web Conferencing – i.e., Web conferencing;
  • Seminar – presentation only, no-download of any kind by attendees;
  • Remote support – remote desktop support; and
  • Remote access – remotely access to office or home computers anytime.

To host any type of meeting users have to download the TurboMeeting client and install it on their computers. After that they will have to sign in to host the meeting by providing the meeting server address, email address and password. Passwords and other details of the user can be managed using the Profile Management feature present in the TurboMeeting application.

The company has also uploaded demonstration clips explaining the features and usages of this TurboMeeting system on its Webpage. Users can watch these videos and learn about hosting and scheduling meetings, doing remote access and support with TurboMeeting system.

Users who are hosting a meeting also have the facility to assign the role of the controller to another participant. Attendees can also chat and send files amongst themselves with TurboMeeting.

Clients of RHUB have acknowledged TurboMeeting as the clear choice from a field of very capable solutions.  They chose it for its capability, ease-of-use, expandability, and cost-effectiveness. TurboMeeting is appliance that has a very clean and easy interface for setting up, scheduling and conducting webcasts. The solution helps in cost reduction by reducing the need for on-site visits and its ROI is also very quick. Users can buy the product for a onetime fee and there are no monthly fees or extra IT maintenance fees.

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The Many Uses of Remote Access

June 25th, 2010 posted by admin No comments »

Remote PC software is heavily promoted to businesses with good reason. These tools underscore the importance of mobility and flexibility in business. However, there are still segments of the public that view these tools with a certain amount of reserve due to their seemingly difficulty of use.

This is understandable, especially since remote support is often associated with highly technical users. Another concern is of data protection, so many business owners are wary of the idea of allowing unfettered access to their files. Much of this concern is partially based on a lack of understanding of remote access applications.

Using Remote Access Tools

Remote desktop tools are sometimes offered as standalone software options. They are also provided as a component of web conferencing products such as those offered by RHUB Communications. Experts generally recommend the latter option as it gives the business owner the opportunity to do so much more than utilize remote access sessions. Some of the reasons for using remote access tools include:

  • It can be used to provide technical support or to troubleshoot computer problems.
  • The software allows anyone to access their computer from a different location. This requires the availability of Internet access at both points. They can log in, open or copy files, use applications or change data as necessary.
  • With remote access, a team can collaborate in real time, which improves work flow.

For those who use these tools regularly, they are indispensible. Companies with knowledge of web conferencing often opt for solutions such as the RHUB 4-in-1 conferencing appliance. Self-hosted solutions generally offer a number of attractive features in addition to eliminating monthly fees. Some allow up to 1000 PC to be accessed at any time.

Used effectively, support software can mean big savings to any company. It cuts down on travel expenses, and the technical support staff can sometimes be made smaller since there is no need to go from place to place. Additionally, security is a top priority for companies that offer remote access solutions.

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